1st place in the test category “Rates” travel insurance (SIQT, 02/2017)
The independent Swiss Institute for Quality Tests (SIQT) has examined the rates and service quality of 11 large travel insurers closely.

The Zurich travel insurance “Relax Assistance” is awarded a grade of “good” and is the test winner in the “Rates” category. It won points for the best price/performance ratio in both the cancellation coverage insurance segment and in the combined cancellation coverage & personal assistance insurance.

Overall score of 5.4 in the “Kassensturz” travel insurance test
“Kassensturz” has compared 12 frequently sold travel insurance products together with the VZ Asset Center. Zurich’s “Relax Assistance” travel insurance achieved an outstanding overall score of 5.4 (test: 06/2016).


You have a choice between two package solutions and individual modules. Your advantage: You only pay for what you really need.


Our optional breakdown assistance is valid for all of the insured persons’ motor vehicles (up to 3,500 kg total weight) in Europe.


You do not need to conclude a separate cancellation cost insurance policy for your vacation: It is included as part of your coverage and applies to all trips you take during the duration of the policy.

Benefits at a glance

  • If you become ill or have an accident before your trip, this insurance pays the cancellation costs
  • Zurich provides support in an emergency during your trip and, for example, rescue and repatriation costs
  • In the event of road accidents or theft abroad, we will safeguard your legal interests
  • Our Home Care Service also gives you a feeling of security when emergencies happen at home
  • Your free 24-hour service line in the event of a loss in Switzerland is 0800 80 80 80; dial +41 44 628 98 98 from anywhere else in the world
  • Benefit from a premium discount of up to 30% on the Zurich Relax Assistance package solutions if you have other insurance policies with Zurich

In detail

With Zurich Relax Assistance in your suitcase, you are well-prepared for any unforeseen incidents and accidents when traveling. Our Home Care Service and legal expenses insurance complete your coverage, so that you can rest easy at home as well as during vacations. You can conclude a travel insurance policy online for yourself or for any person in your household.

Cancellation costs

  • If you or someone close to you, such as a family member, partner or close relative, has a serious accident or becomes very sick before a trip, we pay cancellation costs in accordance with contractual terms and statutory law
  • Applies to vacation arrangements, foreign language and holiday course stays, air, rail and sea travel and to rentals of holiday apartments, boats, cars and campers/caravans
  • If your dog or cat has an accident or falls ill and cannot be taken to a boarding kennel, Zurich assumes cancellation costs
  • Ticket costs for concerts, theater performances and other events with ticket prices of CHF 100 or more are also insured
  • Zurich pays costs up to CHF 20,000 per person, per incident (max. CHF 80,000 for all persons living in the household)

Replacement trip

  • We pay the costs for travel arrangements booked and paid for before you departed: up to CHF 20,000 per person and CHF 80,000 for all persons living in the same household

International travel legal protection (ORION)

  • Your claims are asserted and your legal interests represented in the event of traffic accidents and theft abroad
  • This protection is also valid for pedestrians, cyclists and motorbike riders or passengers (on land, on water and in the air) who have an accident
  • We support you during legal proceedings relating to violations of traffic regulations (fines are not insured)
  • Travel legal protection insurance covers costs up to CHF 250,000 in Europe and up to CHF 50,000 in the rest of the world
  • Legal expenses services are provided by our experienced partner Orion Rechtsschutz-Versicherung AG (Orion)

Global travel insurance

  • In the event of a serious illness or accident, we will organize and pay the costs of your return journey
  • Zurich also pays the costs, for example, of search, rescue and transport (max. CHF 30,000)
  • Additional costs up to CHF 1,000 arising from an insured event for transport, accommodation and food/drink are insured

Home Care Service

  • We provide you with fast assistance in emergency situations at home or in your vacation property in Switzerland, the Principality of Liechtenstein (e.g. due to fire, flood, theft, glass breakage, loss of keys, blocked pipes)
  • Zurich organizes professional tradespeople to take immediate action as necessary
  • Costs up to CHF 1,000 are insured

Supplementary insurance

  • Breakdown assistance «Basic» including replacement vehicle: protects you in Switzerland and Europe if your car is no longer roadworthy, e.g. after a breakdown, lost keys or a collision
  • Exclusion of deductibles for rental vehicles: pays the agreed deductible or actual loss (e.g. theft or damage) worldwide up to CHF 5,000
  • Luggage: pays costs resulting from delays, damage and loss
  • Cards and blocking service: protects against the misuse of customer cards, credit cards, bank cards, post office cards and SIM cards; includes a 24-hour blocking service


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